Cancellation Policy

We process orders quickly, so if you need to cancel, please contact us as soon as possible by emailing hello@wrinklesschminkles.com with your name and order number.

If your order has not yet been dispatched, we will cancel it and refund the full amount you paid, including any delivery charges and GST.

Once your order has been dispatched, it can no longer be cancelled. You can still return eligible products under our Returns & Refunds Policy, and your rights under the Australian Consumer Law (see section 5) are not affected.

If you have any questions about this policy, or need help cancelling an order or subscription, please email hello@wrinklesschminkles.com or call +61 1800 841876.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply whether or not you have cancelled an order or subscription, and nothing in this policy excludes, restricts or modifies them. For more information about your rights, visit the Australian Competition and Consumer Commission website at accc.gov.au.

Refunds for cancelled orders are made to your original payment method and include GST. Once we have processed your refund, it may take several business days to appear on your statement, depending on your bank or card provider.

We may cancel an order before it is dispatched, for example if a product is out of stock, was listed at an incorrect price, or if we suspect fraud. If we cancel an order after payment has been taken, we will refund the full amount paid.

When you subscribe, you choose how often you would like your products delivered. Your subscription renews automatically at that frequency, and we charge the payment method you have stored with us at the current subscription price, including GST and any delivery charges, for each delivery until you cancel.

You can cancel your subscription at any time, with no cancellation fee. You can do this online by logging in to your account, or by using the link to manage your subscription in your order confirmation email. You can also cancel by emailing hello@wrinklesschminkles.com. You do not need to call us to cancel.

You can also pause your subscription, skip a delivery, change your products or delivery frequency, or update your payment and delivery details online at any time.

Your next order date is shown in your account. To cancel, skip or change an upcoming order, please do so before that date. If an order has already been processed, it will be dispatched as normal and your change will apply from the following order. You can return eligible products from that order under our Returns & Refunds Policy.

When you cancel, we will send you an email confirming the cancellation. You will not be charged for any further subscription deliveries after your cancellation takes effect.

If we change the price or any other important term of your subscription, we will give you reasonable notice by email before the change takes effect, so that you can cancel if you do not wish to continue.

If your payment method is declined when we process a subscription order, we will let you know and ask you to update it. If a valid payment method is not provided, that order will not be processed.